e-Business systems are being developed within many organisations. As a result of competition and time pressure, e-Business systems are confronted with the same kind of project and control issues that ERP systems faced before them. In 1999, Gartner estimated that 75% of all e-Business projects fail. This article deals with the complexity of e-Business systems and explains to what extent key elements such as change management, training and controls need to be designed and implemented in order to increase the chance of success.
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