Keyword: Customer Centricity
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Are you customer-centric in name only?
Five common pitfalls to being customer-centric within Agile ways of working, and how to avoid themIntroduction Customer centricity has been touted as a key driving force for many organizations in the last decade. The continuous…
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Customer centricity
Het creëren van een customer-centric organisatieDoor: ir. Jill Roelofs | Ir. L.Y. CheungDe voortdurende verandering van de verwachtingen van de klant en het gedrag in de richting van de digitale en altijd…